Privacy Policy

When you visit our Website or request a quote, we may collect the following types of information:

1.1 Information You Provide Voluntarily

• Contact Information (e.g., name, email, phone number, company name) when submitting a quote request or contacting us.
• Order Details (e.g., job specifications, materials provided) when engaging in our services.
• Billing Information (e.g., payment details, billing address) when making a transaction.

1.2 Information Collected Automatically

• Log Data (e.g., IP address, browser type, pages visited, time and date of visit).
• Cookies & Tracking Technologies (e.g., session cookies for website functionality, analytics tracking).
• Device Information (e.g., device type, operating system, screen resolution).

1.3 Information from Third Parties

We may receive information from third-party services, such as payment processors, analytics providers, or marketing platforms.

We use the collected data to:

• Process and respond to inquiries (e.g., quote requests, customer support).
• Provide and improve our services (e.g., order fulfillment, internal analysis).
• Communicate with you (e.g., email updates, service-related notifications).
• Ensure website security and prevent fraud (e.g., spam detection, cyber threat prevention).
• Comply with legal obligations (e.g., tax reporting, regulatory compliance).

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

• With Service Providers: Third-party vendors (e.g., payment processors, cloud storage providers) who help operate our business.
• Legal Compliance: If required by law, subpoena, or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or company reorganization.

We require all third parties to uphold strict confidentiality standards and not use your data for their own purposes.

Our Website uses cookies to improve functionality and analyze website traffic. You can control cookies through browser settings.

We may also use Google Analytics or similar tools to track website performance. These services may collect anonymized data about your interaction with our site.

You may opt out of tracking by adjusting your browser settings or using tools like the Google Analytics Opt-Out Add-on.

• You must be at least 18 years old to use our Website, request a quote, or engage our services.
• We do not knowingly collect, use, or store personal data from children under 13.
• If we learn that a child under 13 has provided personal information, we will delete it immediately.
• If you believe that a child under 13 has submitted personal data to us, please contact us at support@rmbindery.com so we can remove the information.

This ensures compliance with COPPA (Children’s Online Privacy Protection Act) and protects against unauthorized use by minors.

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

• We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.
• If you request deletion of your personal data, we will remove it unless we are legally required to retain it.

7.1 Opting Out of Communications

• You can opt out of marketing emails by clicking "Unsubscribe" in any email we send.
• Service-related emails (e.g., order updates) cannot be opted out of as they are necessary for business transactions.

7.2 Requesting Access, Updates, or Deletion

Depending on your location (California, European Union, etc.), you may have rights under privacy laws such as GDPR or CCPA, including:

• The right to access your personal data.
• The right to correct or update inaccurate information.
• The right to request data deletion (subject to legal retention requirements).

To exercise these rights, please contact us at support@rmbindery.com.