Terms of Service

Last Updated: March 2025

Welcome to R&M Bindery, LLC. By engaging our services, you (“Client”) agree to abide by the following Terms of Service (“Agreement”). These terms govern all business transactions, services, and interactions with R&M Bindery, LLC (“Company,” “we,” “us,” or “our”).

If you do not agree to these terms, do not use our services.

1. Scope of Service

  • R&M Bindery provides post-press finishing, bindery, and other related services to printed materials.
  • The Client is responsible for ensuring that the printed product they provide is in a condition suitable for finishing.
  • While we strive for the highest quality in all our services, variations may occur due to differences in materials supplied, inherent process limitations, and client specifications. Exact replication of previous orders or sample finishes cannot be guaranteed.

2. Estimate Validity, Quotes, Pricing, and Payment Terms

  • Estimates are valid for 30 days from the date of issue. Prices and terms may be adjusted after this period.
  • All quotes are non-binding estimates and subject to revision based on final job specifications and material conditions.
  • The Client is solely responsible for ensuring the accuracy of the estimate's description before approval. Any discrepancies or specification changes may result in price adjustments.
  • For new clients, we may require a 50% deposit upfront, with the remaining balance due before the finished product leaves our facility.
  • Net billing terms may be available upon request for returning clients, subject to R&M Bindery's discretion.
  • Late payments may result in delayed production timelines and/or additional fees.
  • Rush orders incur additional fees, however expedited timelines cannot be guaranteed.
  • Requests for changes or modifications must be submitted in writing via email to sales@rmbindery.com and be accepted by R&M Bindery in writing. Otherwise, R&M Bindery is not responsible for implementing requested changes or modifications. Verbal modifications will not be honored.

3. Cancellations, Refunds, and Liabilities

  • Cancellations:
    • Orders may be canceled before production begins without penalty.
    • Cancellations after production has begun are subject to a cancellation fee of up to 30%, at R&M Bindery's discretion.
  • Refunds:
    • Refunds are issued ONLY for errors caused by R&M Bindery.
    • Clients will only receive a refund for the amount they have already paid—no additional compensation will be provided.
  • Proofing Disclaimer:
    • If the Client declines to request a hard-copy proof, R&M Bindery is not liable for any quality issues.
    • The Client assumes full responsibility for errors that could have been identified during the proofing process.
  • Chargebacks:
    • Client agrees that initiating a chargeback or payment reversal against R&M Bindery LLC without first attempting to resolve the issue directly with us constitutes a breach of this Agreement.
    • If a chargeback is filed for a completed job, R&M Bindery LLC reserves the right to dispute the chargeback to the fullest extent and may, at its sole discretion, terminate the Client's account and refuse future services.
    • In the event of an invalid chargeback, the Client shall be responsible for all associated fees, collection costs, or legal expenses incurred by R&M Bindery LLC. By engaging in business with us, the Client acknowledges that chargebacks are not a substitute for proper dispute resolution and agrees to resolve any concerns directly with R&M Bindery LLC before initiating a chargeback with their financial institution.

4. Overage/Underage Policy

As is standard in the industry, R&M Bindery follows a 10% overage/underage policy:

  • The final quantity shipped may be within 10% over or under the ordered quantity.
  • A 5% surcharge applies for exact quantity requests.

5. Condition of Client-Supplied Printed Materials

  • R&M Bindery is not responsible for damages to printed materials that occur before, during, or after the finishing process.
  • Clients acknowledge that printed products may arrive already damaged or may become damaged and unusable during the finishing process.
  • Inspection & Notification:
    • We will inspect incoming materials and notify the Client within five (5) business days if they are unsuitable for finishing.
    • If issues arise after production begins, the Client must decide whether to:
      • Retrieve the unfinished materials at their own expense, OR
      • Authorize R&M Bindery to dispose of the materials.
  • Overage Disposal:
    • Any remaining unfinished materials will be disposed of after the finished product leaves our facility, unless:
    • The Client requests in writing via email (before approving their estimate) that any unfinished overages be delivered along with the final finished product.

6. Turnaround Times & Rush Orders

  • Turnaround times are estimates and are not guaranteed.
  • Rush orders incur additional fees, but delivery deadlines are not guaranteed.
  • R&M Bindery is not liable for production delays caused by machine breakdowns, supplier issues, or unforeseen circumstances.

7. Shipping, Delivery & Client Responsibility

  • Liability for the finished product passes to the Client upon:
    • Delivery to the carrier at the shipping point, OR
    • Delivery to the Client via local delivery, OR
    • Pickup by the Client at our facility.
  • If third-party shipping or handling is required, R&M Bindery is not responsible for any loss, damage, or delays once the product leaves our facility.
  • R&M Bindery is not responsible for loss or damage after delivery.
  • Any shipping-related claims must be filed with the courier by the Client.

8. Limitation of Liability & Force Majeure

  • R&M Bindery is not liable for any indirect, incidental, or consequential damages, including but not limited to:
    • Loss of profits, missed deadlines, or reputational harm due to production delays.
    • Damage to client-supplied materials occurring before, during, or after the finishing process.
  • Force Majeure:
    • R&M Bindery is not liable for delays or failure to perform due to events beyond our control, including but not limited to:
      • Natural disasters, power outages, labor strikes, transportation delays, supply shortages, or government regulations.

9. Indemnification

  • The Client agrees to indemnify and hold harmless R&M Bindery and its officers, employees, and affiliates from any and all claims, liabilities, damages, costs, or expenses (including legal fees) arising from:
    • The Client's use of R&M Bindery's services.
    • Errors in Client-supplied materials.
    • Any third-party claims related to the Client's product or service.
    • Chargebacks and payment disputes.
    • Any breach of this Agreement by the Client.
  • This indemnification survives the completion of services and remains in effect indefinitely.

10. Disclaimer of Implied Warranties

  • R&M Bindery warrants only that the work will conform to the description contained in the estimate.
  • Our maximum liability, whether by negligence, contract, or otherwise, will not exceed the amount invoiced and paid for by the client for the disputed work.
  • Under no circumstances will R&M Bindery be liable for specific or individual damages.
  • R&M Bindery is also not liable for indirect, incidental, or consequential damages.

11. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of the State of Nevada.
  • Any disputes shall be resolved through binding arbitration in Nevada, rather than litigation in court.
  • Clients waive the right to class-action lawsuits against R&M Bindery.

12. No Waiver

  • Failure to enforce any term does not waive our right to enforce it later.

13. Severability

  • If any provision is found unenforceable, the rest of the Agreement remains in effect.

14. Acceptance of Terms

  • By conducting business with R&M Bindery, the Client acknowledges, agrees to, and accepts all terms stated herein.
  • These terms may be updated at R&M Bindery's discretion, and continued use of our services constitutes acceptance of any modifications.

Contact Information

R&M Bindery LLC

Email: suppport@rmbindery.com

Phone: (702) 483 - 5272

Address: 6041 McLeod Dr, Las Vegas, NV 89120